The e-mail shown below is an example of a VALID message that would be sent by BVU in order to help a user reset their e-mail account password when migrating their account to our new system. If you received an email such as this without initiating the request no action is needed on your part. Note that BVU's full physical address as well as the telephone number is provided and that it is not asking you to enter your current password. BVU will never ask for your current password via an e-mail message.

To learn more about e-mail phishing and other hazards associated with e-mail please click here (


BVU OptiNet E-Mail Migration Password Recovery

You are receiving this message because a password recovery request was made for the email account (

If you were not the person that made this request you can ignore this message. No further action is required on your part.

If you are the person that made the request please follow the steps below:

1) Click on this link (link)

2) When prompted, enter the following code into the text box to confirm your identity. "LLG33"

3) Enter your new password and confirm it by entering it again in the second text box

4) Continue your e-mail migration to BVU's new system.

This message has been sent by BVU OptiNet located at 15022 Lee Hwy., Bristol, VA 24202

If you have any questions regarding this message or the legitimacy of the request, please call our Network Support Center at 276-821-6169. PLEASE REMEMBER: BVU would never ask for your current password by e-mail.

If you would like to independently verify this message, please go to BVU OptiNet's home page and click on the link at the bottom of the page that says "Verify e-mail communication". There you will find a description of this e-mail and the circumstances that would lead you to receive it. --